faqs

Parking is free behind the salon and on all side streets around the salon.

Many sources suggest that other than lipstick and hand lotion (which may be ingested), there is no need to avoid gluten in personal care products. Some staff and clients, though, claim to have different experiences. One employee who is sensitive to gluten in her food finds that gluten-containing products give her a skin rash. Another, who has no reason to believe she has a digestive reaction to gluten, experiences an unpleasant reaction when she is too close to anyone who is spraying any gluten-containing hair spray.

According to Dr. Glen Aukerman, from OSU’s Center for Integrative Medicine, “Although not every patient has classic celiac disease or gluten sensitivity, about ninety-five percent of my patients do have a significant gluten sensitivity…” As our staff and clients have noted, it seems that in some people these sensitivities may be triggered by topical application or inhalation. Whatever the source or level of sensitivity, we wanted to provide an environment where staff and clients alike can feel comfortable.

Many factors influence the level of our technical staff, including advanced education, experience, client satisfaction, skill, and the level of demand to get an appointment with them.

Our training level professionals (our ‘apprentice’) charge far less for services, but services may take longer as they will have their plan and work checked by an upper-level professional. While our apprentice professionals are always new to our salon, they may or may not be new to the industry. All of our apprentice professionals are (at a minimum) graduates of reputable cosmetology schools and many have some experience prior to beginning with us.

Of course, we never want budget to get in the way of someone’s hair vision! Please tell your friend to consider seeing a lower level or apprentice stylist. They could also consider breaking up their appointments over time, or asking their stylist for a long term plan that works within their budget. In some situations, they may even be able to land discounted services by acting as a hair model to help advertise the services of one of our professionals.

Yes, please call any of our salons or stop in.

Buy Gift Card

We would love to bring your wedding hair and make-up dreams come to life, please email groupsales@phiaconcepts.com

Your personal information is not shared with any entity beyond your salon of service and our service, systems, and support provider, Phia Concept Salons.

Thank you for providing notice of cancellation or reschedule sufficient for us to make alternate arrangements for the time of your service.

With a notice of more than 3 days, we are able to book your next appointment with no cancellation premium Premiums depend on type of appointment, notice provided and whether there is a reschedule.

Standard appointment change premiums

  • 2 to 3-day notice-$10.00* (or half the price of the booked service, whichever is less).
  • 1 to 2-day notice-$20.00* (or half the price of the booked service, whichever is less).
  • less than 1 day notice-$40.00* (or half the price of the booked service, whichever is less).

(*all standard fees are 50% less with a rebook at time of cancellation/reschedule).

Specialty appointment change premiums

(which require a deposit of 50% of the cost of the service; must rebook on cancellation/reschedule to retain any deposit).

  • 2 to 3-day notice-entire deposit may be transferred to rescheduled service.
  • 1 to 2-day notice-forfeit half of deposit, may be transferred to rescheduled service.
  • less than 1 day notice-forfeit entire deposit.

Please note: adjustment appointments are forfeit with less than 72 hours notice of a cancellation or reschedule.

  • 2 to 3 day notice = cancellation or reschedule 48 to 72 hours before appointment start time.
  • 1 to 2 day notice =cancellation or reschedule 24 to 48 hours before appointment start time.
  • less than one day notice = cancellation or reschedule 24 hours or fewer before appointment start time.

NOTICE OF FILMING AND PHOTOGRAPHY

When you enter any Phia Concepts location, you enter an area where photography, audio, and video recording may occur. By entering the premises, you consent to, photography and recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by any Phia Concept location and its affiliates and representatives. Images, photos and/or videos may be used to promote salon services and exhibit the capabilities of staff members of Phia Concept Salons. You release Phia Concept Salons, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings. By entering the premises, you waive all rights you may have to any claims for payment of royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether or not a fee was charged for services rendered. You also waive any right to inspect or approve any photo, video, or audio recording taken by staff at any Phia Concept Salon (or the person or entity designated to do so by any Phia Concept Salon). You have been fully informed of your consent, waiver of liability, and release before entering the premises.

If you are not completely satisfied with a retail purchase from a Phia Concept location, please return it to the store of purchase for a full refund. Refunds are processed as described below:

Items purchased in-store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase. Pure Privilege points (Aveda-only) associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included.

Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead we will gladly offer you a product exchange or merchandise credit, provided the item has not been discontinued.

Items returned without a receipt but found within our system will be processed according to the Phia Concept refund and exchange policy.

Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store merchandise credit except as outlined below:

Aveda (retail not available at Gluten Free concepts): Items in current packaging (no discontinued packaging or items), may be exchanged provided the returned item is at least half-full, and the guest has a brief consultation to ensure that product is understood and used properly. Since all makeup can be tested prior to purchase, we do not accept makeup or pure-fume returns after 30 days.

Intelligent Nutrients (not available at Aveda Lifestyle Salons): Only items that are sold with a protective seal may be returned without a receipt. Such items may only be returned if the package is unopened. There is a restocking fee of 10%.

Hot Tools: If original packaging is included and intact, there is a restocking fee of 25%, with no package (or ripped or damaged packaging), restocking fee is 40%.

To return any of the items from a BOGO or B2GO special, bring in all the items that were on the ticket. All will be returned and you may repurchase whatever items you are choosing to keep.

It is possible to bring back just one of the products from a BOGO or B2GO special. In that case, you may choose a replacement for a faulty product or exchange for a product of the same or lower price. If you choose a replacement product that is a higher price, you pay the difference between the initial price and the exchanged product.

newsletter

Sign Up For The Goods

Don’t miss out on discounts, promotions, educational content, and more! Sign up for our e-newsletters and stay up-to-date on everything Phia Salon.