faqs

Parking is free behind the salon and on all side streets around the salon.

Many sources suggest that other than lipstick and hand lotion (which may be ingested), there is no need to avoid gluten in personal care products. Some staff and clients, though, claim to have different experiences.

One employee who is sensitive to gluten in her food finds that gluten-containing products give her a skin rash. Another, who has no reason to believe she has a digestive reaction to gluten, experiences an unpleasant reaction when she is too close to anyone spraying gluten-containing hair spray.

According to Dr. Glen Aukerman of OSU’s Center for Integrative Medicine, “Although not every patient has classic celiac disease or gluten sensitivity, about ninety-five percent of my patients do have a significant gluten sensitivity…”

As our staff and clients have noted, these sensitivities may be triggered by topical application or inhalation. Whatever the source or level of sensitivity, we wanted to provide an environment where staff and clients alike can feel comfortable.

Service levels reflect a stylist’s experience, advanced education, technical skill, and the demand for their time.

Our training-level professionals (often called apprentices) offer services at a lower price point. Appointments may take longer because their service plan and work are supported and checked by a higher-level stylist.

While our apprentices are always new to our salon, they are not necessarily new to the industry. All have completed formal cosmetology education, and many bring prior salon experience before joining our team.

Of course, we never want budget to get in the way of someone’s hair vision. We recommend considering a lower service level or an apprentice stylist.

Another option is to break appointments up over time and ask the stylist to create a long-term plan that fits your friend’s budget.

In some situations, guests may also have the opportunity to receive discounted services by serving as a hair model for one of our professionals, which helps support their education and portfolio..

Yes! Feel free to call any of our salons, stop in, or use the button below.

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Your personal information is not shared with any entity beyond your salon of service and our service, systems, and support provider, Phia Concept Salons.

Providing enough notice for us to make alternate arrangements for the time of your service supports the well-being of our stylists and helps us best serve all of our guests.

If you need to cancel or reschedule, you’re welcome to update your appointment online (if it was booked online), call or text the salon, or reach out directly to your stylist if you’re already in communication. For last-minute changes, contacting the salon directly is the best option, as your stylist may not be back in the salon for a few days.

Without a deposit:

• There is no cancellation fee unless the stylist has one that they enforce themselves.

With a deposit:

• Cancellation with less than 24 hours’ notice: Deposit is non-refundable.
• 24–72 hours: 50% refund.
• More than 72 hours: Full refund or transfer.

Rescheduling: If a guest reschedules a deposit appointment, the deposit forfeiture terms above still apply. However, during the rescheduled visit, the guest may ask for the forfeited amount to be applied toward their service total. The service provider will decide whether to allow this, based on the timing of the cancellation, the impact on the schedule, any product or preparation costs already incurred, and the guest’s appointment history.

NOTICE OF FILMING AND PHOTOGRAPHY

When you enter any Phia Concepts location, photography, audio, and video recording may occur. By entering, you consent to recording and its use for promotional, marketing, and media purposes.

Retail purchases may be returned to the original store of purchase. Refunds or credits depend on timing and verification.

• Within 30 days: Refund or exchange
• 30–90 days: Exchange or merchandise credit
• BOGO/B2GO: One item may be returned or exchanged
• Non-verifiable purchases are not eligible for return

If your result does not align with your agreed-upon service plan, please notify the salon within 7 days or contact guestservices@phiaconcepts.com.

Complimentary adjustments must be completed within 10 days of the original service.